Digital Marketers
6 Lessons Digital Marketers Can Learn From Emerging Markets
1. To be mobile is to be relevant
At the start of a new decade, if there is one thing we can say for certain, it’s this:
Smartphones are eating the world.
2. Adopt native content
If you wanted to promote a liquor brand, what would your marketing mix look like?
If you had the budget, you’d probably start with a TV campaign. That would be the foundation of your campaign. Then you’d get some celebrities and influencers roped in, maybe do a small print run, and then jump on social media.
In emerging markets, the playbook is often different.
For starters, TV never truly took roots in a lot of these markets. Since users jumped straight to digital platforms, digital channels are substantially more mature
3. Think beyond the conversion
What does a food delivery app have to do with cooking shows and celebrity chefs?
We are constantly looking for new ways to engage our users around food… this presents us with another opportunity
This sort of engagement-oriented marketing can be a tough pill to swallow for digital marketers in the west. You are used to delivering the conversion and leaning on the branding to retain customers. The approach works well enough, especially when the cost to switch to a new product is too high.
But when competitors are just an app away – as is the case of mobile-first businesses – you have to prioritize engagement. In hyper-competitive emerging markets, this has led to the kind of engagement-focused marketing you see today.
While conversion should still be a top priority, it’s time to start asking: What happens after the conversion? What can you do to make sure that customers don’t just buy once, but stick around and keep returning?
4. Integrated data equals better decision making
Your customers find your products on Google, shop on Amazon, get delivery through FedEx, and leave reviews through Yelp.
Throughout this purchase cycle, the customer data is completely fragmented. None of the main discovery channels – social media/search – and shopping channels (Amazon, eBay, Shopify, etc.) talk to each other. You have to resort to ad hoc fixes and incomplete data to make decisions
5. Build a comprehensive brand experience
What causes a brand to be successful – or not?
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